Truly professionalism at the highest level.
After 5 years of dealing with a collection agency over a foreclosed home, I met with Kim. Her calm and professional manner created an welcoming and relaxing environment. Kim listened to my plight and calmly brainstormed possible resolutions without any sense of urgency or feeling of inconvenience. After identifying a possible discrepancy, Kim immediately inquired the assistance of another professional and together identified an illegal act by the collection agency. Within a month, my 5 year struggle with the collection agency was over with a zero balance. If it wasn't for Kim's knowledge, professionalism, honesty, and truly caring for my situation, I would continue to have this burdening stress to this day. Two months later, Kim followed up with an email. Truly professionalism at the highest level.